Keep first contact light.
Share your name, a broad practical question, and how you would like Jackie Moran to reply. Ordinary phone, text, WhatsApp, social, and email channels are not a secure clinical portal.
A clear frame
Safety, privacy
& support.
A plain-language guide to what this website can offer, how to make first contact safely, and where to turn when you need urgent support.
This is website guidance, not a diagnosis, emergency service, legal opinion, or substitute for a service-specific conversation. The practice should confirm its service-specific policy and consent wording before care begins.
Know the scope.
Website information is general. A private conversation is needed to discuss fit, scope, confidentiality, consent, availability, and whether another service or level of support may be more appropriate.
Urgent needs need urgent care.
This website is not monitored as a crisis line and cannot respond to emergencies. If you are in immediate danger, contact local emergency services or an appropriate crisis resource in your area.
Consent stays yours.
Before care begins, the practice should explain relevant information in a way you can understand. Consent is voluntary and can be declined or withdrawn, subject to the limits of the service and the situation.
Contact boundaries
A safe first message
does less.
Use the Contact Jackie Moran page for a practical question about fit, format, timing, or access. Please do not send a full history, diagnosis, medication list, risk details, or anything you would not want handled by the provider of that channel.
- Fit
- Format
- Timing
- Access
- Fees
Jackie Moran responds personally. Contact does not create a diagnosis, therapeutic relationship, confirmed appointment, or promise that the practice can provide a particular service.
Booking & data
Booking is a handoff
not a promise.
A short first conversation is a low-pressure place to ask practical questions. Use an approved direct contact route to ask about fit, format, timing, or access before you commit. The practice's direct confirmation is the source of truth for an appointment. Session format confirmed before booking. The practice confirms practical appointment details directly. Private appointment details are shared directly by the practice after arrangements are agreed.
A first contact message does not reserve an appointment or send a calendar invitation. The practice confirms availability and appointment details directly; this site does not operate a public scheduler. A calendar hold or downloaded .ics file is only a reminder; it is not a confirmed appointment.
If online sessions are offered.
Before an online session, choose a private, reasonably quiet place and check who may be able to hear or see you. Headphones may help. Protect notifications, documents, and other people's privacy in the background.
Agree the practical frame.
Before starting, confirm the platform, who is present, where you are, what happens if the connection drops, and how to contact the practice if the session is interrupted. Use only the route the practice confirms.
Do not assume privacy.
This page does not promise that a platform is secure, that sessions are recorded or never recorded, or that a device or network is private. Ask the practice about its actual arrangements before care.
Make consent ongoing.
You can ask questions, pause, decline, or withdraw consent. If the format no longer feels safe or workable, say so and ask about another option or an appropriate referral.
Urgent support
If it feels urgent, choose urgent care.
This website is not monitored as a crisis line and cannot respond to emergencies. If you are in immediate danger, contact local emergency services or an appropriate crisis resource in your area. For non-emergency help finding a mental-health service, contact your GP or the HSE information line.
Data & cookies
The website keeps
the frame small.
The public contact page has no account, calendar, payment, or generic health-information form. Please keep sensitive clinical details out of every website handoff.
The current public contact page does not save a form record on this site. Phone, text, WhatsApp, social, and email handoffs are handled by the provider or app you choose under its own settings and privacy practices. Analytics are not enabled on this website.
A visual preference may be stored locally in your browser without client details. The separate cookies and analytics page explains the current site setting. Irish Data Protection Commission's guidance on health data (Opens in a new tab) explains why health information needs extra care. For questions about information you send to the practice, including access, correction, deletion and how long messages are kept, contact Jackie. Ask about the appropriate private arrangements before sharing sensitive personal or health information.
Professional information
Specific claims
need proof.
This website uses a neutral therapist description. Ask Jackie about her current qualifications and professional standing. Confirm the relevant registration, supervision, scope and complaints arrangements before agreeing to care.
01Ethics
Ethics should be visible.
The IACP code describes expectations around dignity, confidentiality, consent, competence, supervision, and integrity. Ask which professional standards the practice follows.
Read the IACP code (Opens in a new tab)02Professional body
Membership needs precise wording.
IACP distinguishes pre-accredited membership from full accreditation. Ask for the current membership category and relevant training; professional-body membership is separate from statutory registration.
Check IACP pre-accredited membership (Opens in a new tab)03Statutory regulation
Titles should be checked.
CORU information helps explain statutory titles and registration requirements. This practice will publish only current, person-specific wording that it can verify.
Read the CORU standards (Opens in a new tab)04Before booking
Ask what matters to you.
Before choosing, you can ask about training, supervision, scope, confidentiality, referrals, complaints, pricing, and cancellation terms. The answers should be clear before you commit.
Read safety, privacy & support (external link currently unavailable)05HSE · talk therapy
Know what to expect.
The HSE’s public guide describes talk therapy as a collaborative process where you and your therapist discuss needs and goals. It is general information—not a description or guarantee of this practice.
Read the HSE guide (Opens in a new tab)06HSE · care questions
Questions belong in the room.
The HSE encourages people to ask about goals, fees, timing, waiting times, who is involved, and who to contact if they are worried. Those answers should be clear before you commit.
See HSE questions (Opens in a new tab)07HSE · online care
Confirm the online frame.
The HSE describes video appointments as one possible format for mental-health care and advises people to confirm the platform and practical arrangements with their professional.
Read HSE video guidance (Opens in a new tab)08DPC · Ireland / GDPR
Health information needs care.
The Irish Data Protection Commission identifies data concerning health as special-category personal data under GDPR. That is why first contact here stays practical and asks visitors not to share sensitive clinical details.
Read DPC guidance (Opens in a new tab)Before care begins
Clear answers
come first.
Before you commit, ask about scope, qualifications, confidentiality and its limits, consent, online-session arrangements, fees, cancellations, complaints, referrals, and what to do if support is urgent. The practice should answer in a way you can understand.
HSE sources are used here for general public safety and consent signposting only. They do not mean HSE provides, endorses, regulates, or has reviewed this practice. Ask the practice about its own privacy and consent arrangements before care begins.
Reference sources: HSE consent policy (Opens in a new tab) and HSE clinical telehealth governance guidance (Opens in a new tab). These sources inform cautious wording; they are not a certification of this site or practice.
